Shipping policy
Shipping Policy - The Heart Scent
Order Processing Times
Thank you for choosing The Heart Scent for your shopping needs. We are dedicated to ensuring that your orders are processed efficiently and that your items are delivered to you promptly.
- Orders are processed daily, reflecting our commitment to providing you with a seamless shopping experience. However, please note that our current order processing times range from 1 to 3 business days.
Tracking Information
Once your order has been processed, you will receive a tracking number via email or text. This tracking number is essential for you to monitor the status and progress of your shipment. When you receive your tracking number, you will notice that the initial status will indicate "shipping label created." It's important to understand that this status means your order has been prepared for shipping and is in the queue for dispatch.
Weekend Processing
Our processing times specifically apply to business days (Monday through Friday). Please keep in mind that weekends are not included in the processing timeframe. Rest assured, we are dedicated to ensuring that all orders are processed efficiently and shipped within the specified 1-3 business day timeframe.
Delivery
The Heart Scent primarily relies on USPS for order delivery. The estimated delivery time for your order will depend on your location and the shipping method chosen during checkout. Please note that delivery times may vary, and factors such as weather conditions and unforeseen circumstances may impact the actual delivery date.
Questions and Concerns
We understand that you may have questions or concerns about your order's delivery status or any other shipping-related matters. If you have any inquiries or need assistance with your order, please do not hesitate to contact us at theheartscent@theheartscent.
We value your business and are committed to providing you with the best possible shopping experience. Your satisfaction is our top priority, and we are here to assist you with any shipping-related concerns or inquiries you may have.
Thank you for choosing The Heart Scent!